Personal Information Protection

Vernon Live Well Clinic for Sexual Health and Pregnancy Association is committed to safeguarding the personal information entrusted to us by our clients. Any personal information that we obtain and retain is kept in such a manner as to ensure its security and confidentiality. This privacy statement applies to Vernon Live Well Clinic for Sexual Health and Pregnancy Association and to any person providing services on our behalf. A copy of this privacy statement is provided to any client on request.

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What is personal information?

Personal information means information about an identifiable individual. This includes an individual’s name, address, phone number, age, date of birth, sex, marital or family status, health information, etc. 

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What personal information do we collect?

To be able to provide services to our patients and clients it is necessary for us to collect, use and (in some instances) disclose personal information. We collect only the personal information that we need for the purposes of providing services to our clients, including personal information needed to:

• Communicate with you.

• Book your appointment and send you notifications concerning it.

• Provide you with pregnancy tests and pregnancy options information.

• Provide you with one-on-one support and community referral.

• Provide you with health care services such as STI screening.

 

If health information is collected by (or, in some situations, on behalf of) one of the staff on our clinic team, and that staff person is deemed to be a custodian of health information pursuant to the Health Information Act, then the collection, use and disclosure of that health information by that staff on our clinic team will be governed by the Health Information Act.

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We normally collect client information directly from our patients and clients. We may collect your information from other persons with your consent or as authorized by law for purposes of offering our services to you.  

 

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How do we safeguard personal information?

We may transfer your personal information to service providers where information processing is outsourced by us in the course of our administrative procedures. Where personal information is transferred to a service provider for processing, we require the service provider to respect this privacy statement and we restrict them from using or disclosing personal information transferred to them for any purpose other than the provision of services to us. Be advised that in certain circumstances we are required by law to disclose certain personal information to third parties.

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We make every reasonable effort to ensure that personal information is accurate and complete.  We rely on individuals to notify us if there is a change to their personal information that may affect their relationship with our organization.  If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.  In some cases we may ask for a written request for correction.  

 

We protect personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.  

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We use appropriate security measures when destroying personal information, including shredding paper records and permanently deleting electronic records. Our website includes an SSL certificate that provides encryption for any data sent via web forms on our website.

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Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us electronically. This is especially true for information you transmit to us via e-mail, as we have no way of protecting that information absolutely from outside access. We will make every effort to make your e-mail communication with us secure, including deleting client messages as soon as they have been addressed and making regular security updates.

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Questions and complaints?

If you have a question or concern about any collection, use or disclosure of personal information by Vernon Live Well Clinic for Sexual Health and Pregnancy Association, or about a request for access to your own personal information, please contact us.  

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Email And Texting Standards

The purpose of the e-mail and texting functions are to assist you in requesting an appointment to personally visit this centre or to help you identify another service that may be more conveniently located for you. If you would like to make an appointment to visit our clinic, please contact us. For your protection we strongly discourage you from sharing personal details about your situation over the Internet. When you visit Vernon Live Well Clinic, a client care worker will be available to personally discuss your situation in a confidential setting.

In granting us permission to reply to your e-mail, text, or request for a phone call, please consider the confidentiality of any reply that you may receive. If you are giving permission for us to call you, will there be anyone else who may be present to receive that phone call? Does anyone else have direct access to your e-mail or text? If there are special confidentiality concerns we need to be aware of in responding, please spell them out so we may be sensitive to your needs.

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                                                                  TERMS OF USE

                                                                     (Last updated: Sep 3, 2024)

Vernon Live Well Clinic (VLWC) makes available to you this the website located at www.vernonpregnancy.com, on which these Terms of Use are published (collectively the “Website”) subject to your acceptance of and compliance with these website terms of use (the “Terms of Use”). BY ACCESSING, BROWSING, AND/OR USING THIS WEBSITE YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE AND OUR PRIVACY POLICY AND THAT YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. IF YOU CANNOT OR DO NOT AGREE WITH THESE TERMS OF USE OR OUR PRIVACY TERMS OF USE THEN DO NOT ACCESS OR USE THIS WEBSITE.

VLWC reserves the right, in its sole discretion, to update, revise, supplement, and modify these Terms of Use as well as to impose new or additional terms and conditions to these Terms of Use at any time. We will notify you of any changes to these Terms of Use by posting any revised draft on our Website. Your continued access or use of the Website after such modifications have been posted shall indicate your acceptance of and agreement to be bound by these Terms of Use as modified. It is your responsibility to review regularly these Terms of Use.

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DONATIONS

Donations made through www.vernonpregnancy.com or business partners, are legally made to Vernon Live Well Clinic, a charity registered with the Canada Revenue Agency (Registration Number: 82427 3379 RR0001), and VLWC issues the official tax receipt.  If donation is made through Canada Helps, they are governed by their own Terms of Use, and the tax receipt will be issued through Canada Helps.  VLWC uses all reasonable and best efforts to honour all donors’ wishes and instructions in disbursing their donation to their desired initiative of their choice.  Donations made to VLWC are unrestricted and will be used where it is deemed to be needed most.  Additional terms may apply to any donations may through CanadaHelps’ Website.

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F USE

CONDITIONS OF USE

Except as may be expressly authorized by VLWC, any reproduction, modification or distribution of the Website materials or content, in whole or in part, is strictly prohibited. Notwithstanding the foregoing VLWC hereby grants to you a limited, non-transferrable license to view, download, and retain copies of this Website and materials published by VLWC on this Website for your personal, non-commercial use only, provided you do not remove or alter any copyright or other proprietary notices. You also agree that you will not use any part of this Website in such a way that suggests any type of relationship between VLWC and you or any entity related to you, unless you have received prior consent from VLWC.

Except to the extent permitted by copyright law, no copying or use of the material from this Website is permitted except in accordance with these Terms of Use, the express permission of VLWC. VLWC reserves the right to modify, change, discontinue or suspend the Website (and any services offered through the Website) in whole or in part, at any time, without prior notice to you. VLWC or any of its respective employees, agents, officers, directors or third party service providers shall not be liable to you or any third party should VLWC exercise this right.

You agree not to use the Website in connection with any of the following activities: a) sending and relaying spam, impersonating another person or entity, falsely misrepresenting your identity or your affiliations; b) for illegal or fraudulent purposes; c) for transmitting or distributing any objectionable material that is illegal, harassing, defamatory, tortuous, sexually explicit, obscene, hateful, or racist; or d) for transmitting material that contain computer programs including but not limited to viruses, Trojan horses, worms, time bombs, and cancel bots, which are designed to disrupt, destroy, harm, or damage the operation of the Website or computer. VLWC reserves the right at any time, in its discretion, to remove any content, but not limited to, materials VLWC deems to be in violation of these Terms of Use.

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MONITORING INFORMATION

VLWC makes reasonable efforts to ensure that the information provided through the Website is current and accurate. VLWC makes no representations or warranties as to the accuracy, reliability, completeness or timeliness of such information.

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OWNERSHIP OF INTELLECTUAL PROPERTY

VLWC and its licensors own all rights, title and interest in the Website and you acquire no interest therein. The materials provided on the Website including, without limitation, all content, site design, text, graphics and the selection and arrangement thereof are protected by copyright. All rights are reserved. Any unauthorized use or any reproduction, modification or distribution of the materials is strictly prohibited. Nothing in these Terms of Use shall grant you any rights in or to the intellectual property or proprietary rights of VLWC or any third party. Nothing on the Website shall be construed as granting, either expressly, by implication, by estoppel or otherwise, a licence or other right to you to use any trade-marks or trade-names of VLWC. The names of other companies, products or services referred to on the Website may be trade-marks or trade-names of their respective owners. Any unauthorized use of the trade-marks or trade-names of VLWC or of third parties is strictly prohibited.

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LINKS

Certain links on this Website may lead to other websites (“Linked Sites”), which are owned and operated by independent parties over whom VLWC has no control. Use of any Linked Site is entirely at your own risk. VLWC makes no representations or warranties as to the accuracy or any other aspect of the information contained on the Linked Sites, including the goods or services sold or made available. VLWC therefore disclaims all liability and responsibility for the availability of information, content, accuracy, products, or services found on Linked Sites. The existence of a link from the Website to any third party site does not constitute an endorsement by VLWC of the Linked Site or any goods, services or information provided through such Linked Sites.
While VLWC encourages links to the Website, we do not wish to be linked to or from any third-party web site which may be damaging or detrimental to the activities, operations, credibility or integrity of VLWC. VLWC reserves the right to prohibit or refuse to accept any link to the Web site which contains or makes available any content or information that includes, without limitation, unlawful, threatening, abusive, racist, libellous, defamatory, obscene, vulgar, violent, pornographic, profane or indecent information of any kind. You agree to remove any link you may have to the Website upon the request of VLWC.
You may not use the Website in any manner which could damage, disable, overburden, or impair the Website or interfere with any other party’s use or enjoyment of the Website.

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COMPLIANCE WITH LAWS

In addition to complying with these Terms of Use, you agree to use the Website and services available on or through the Website for lawful purposes only and in a manner consistent with local, national or international laws and regulations.

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DISCLAIMERS, LIMITATIONS OF LIABILITY AND INDEMNIFICATION

YOU UNDERSTAND AND AGREE THAT: USE OF THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” BASIS. VLWC DOES NOT PROVIDE ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. VLWC DOES NOT WARRANT THAT USE OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION AVAILABLE ON OR THROUGH THE WEBSITE. THE DOWNLOADING OF MATERIAL FROM THE WEBSITE IS DONE AT YOUR OWN RISK. VLWC DOES NOT GUARANTEE OR WARRANT THAT SUCH MATERIALS ARE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SAFEGUARDS TO PROTECT YOUR COMPUTER SYSTEM AND DATA AND YOU ARE RESPONSIBLE FOR THE ENTIRE COST OF ANY SERVICE, REPAIRS OR CORRECTIONS NECESSARY AS A RESULT OF THE USE OF THE WEBSITE. YOU SHOULD NOT RELY ON ANY OPINION OR OTHER INFORMATION SET OUT IN THE WEBSITE WHEN MAKING BUSINESS, FINANCIAL, PERSONAL OR OTHER DECISIONS. VLWC AND VLWC SERVICE PROVIDERS DO NOT ENDORSE THE OPINIONS OF ANY THIRD PARTY EXPRESSED ON THE WEBSITE OR ANY SITE ACCESSIBLE THROUGH THE WEBSITE.

Limitations of Liability. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VLWC, ITS SERVICE PROVIDERS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AND AGENTS BE LIABLE FOR ANY: (i) INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, COMPENSATORY OR PUNITIVE DAMAGES; (ii) DAMAGES FOR LOSS OF INCOME, LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR BUSINESS INFORMATION, LOSS OF OR DAMAGE TO PROPERTY; (iii) CLAIMS OF THIRD PARTIES; OR (iv) OTHER PECUNIARY LOSS, ARISING OUT OF OR RELATED TO THIS POLICY, THE WEBSITE OR ANY LINKED SITE. IN NO EVENT WILL THE CUMULATIVE LIABILITY OF VLWC, ITS SERVICE PROVIDERS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AND AGENTS ARISING OUT OF OR RELATED TO THIS POLICY EXCEED CDN $100. TO THE EXTENT THAT SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON SOME CATEGORIES OF DAMAGES, THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

Scope of Limitations and Disclaimers. THE DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY SET OUT IN THESE TERMS OF USE SHALL APPLY REGARDLESS OF THE CAUSES, CIRCUMSTANCES OR FORM OF ACTION GIVING RISE TO THE LOSS, DAMAGE, CLAIM OR LIABILITY, EVEN IF SUCH LOSS, DAMAGE, CLAIM OR LIABILITY IS BASED UPON BREACH OF CONTRACT (INCLUDING, WITHOUT LIMITATION, A CLAIM OF FUNDAMENTAL BREACH OR BREACH OF A FUNDAMENTAL TERM), TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND EVEN IF VLWC, ITS SERVICE PROVIDERS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AND AGENTS ARE ADVISED OF THE POSSIBILITY OF THE LOSS, DAMAGE, CLAIM OR LIABILITY.

Indemnity. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS VLWC AND ITS SERVICE PROVIDERS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, ATTORNEYS, AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, DEMANDS, LOSSES OR EXPENSES (INCLUDING ALL LEGAL FEES) BROUGHT BY YOU OR ANY THIRD PARTY ARISING OUT OF YOUR USE OF THIS SITE IN BREACH OF THIS OR ANY OF VLWC POLICIES OR THE INFRINGEMENT BY YOU OF ANY INTELLECTUAL PROPERTY RIGHTS OF ANY PERSON OR ENTITY.

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SEVERABILITY

If in any jurisdiction any part of these Terms of Use is held, by a court of competent jurisdiction, to be invalid or unenforceable, such part of these Terms of Use shall be restricted or eliminated to the minimum extent necessary with respect to that jurisdiction, and the remaining Terms of Use shall otherwise remain in full force and effect. If such invalid or unenforceable provision may be modified to become valid and enforceable, such provision will be deemed to be modified so as to be valid and enforceable to the greatest extent allowed by law.

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GENERAL

These Terms of Use, together with the Privacy Policy and all other notices, policies and disclaimers contained on the Website (as the same may be amended by VLWC from time to time) constitute the entire agreement between VLWC and you in relation to the subject thereof. These Terms of Use, together with the Privacy Policy supersede anything in the Website inconsistent with them. No delay or failure to exercise any right or any non-compliance by you, the user, with respect to the terms of these Terms of Use shall be construed as a waiver by VLWC. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

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JURISDICTION

The laws of the Province of British Columbia and any applicable federal laws of Canada shall govern your use of the Website. The courts of the Province of British Columbia shall have exclusive jurisdiction over any dispute arising out of your use of this Website.

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